Sure Snap Fire Collars (“Sure Snap”, “we”, “us” or “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you use this website or contact us, how we use it, who we share it with, and the rights you have over it.
We are the data controller for the personal information described in this policy. We handle your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Sure Snap Fire Collars is the UK supplier of Sure Snap tested fire collars. Sure Snap products are manufactured by Snap Fire Systems Pty Ltd (Australia) and distributed in the UK through Selkent Fastenings Ltd.
What information we collect
We only collect the information we need to answer your enquiries and run this website.
Information you give us. When you complete our contact form or email us, we collect the details you provide. This is usually your name, email address, and the content of your message. If you include other details, such as a phone number, company name, or project information, we collect those too.
Information we collect automatically. Like most websites, our web server records limited technical information when you visit, such as your IP address, browser type, the pages you view, and the date and time of your visit. This is held in standard server logs and is used to keep the site secure and working correctly.
Cookies. This website uses only essential cookies that are needed for the site to function. We do not use analytics, advertising, or tracking cookies. See the Cookies section below.
How we use your information, and our lawful basis
| What we use it for | Lawful basis under UK GDPR |
|---|---|
| Responding to your enquiry and providing the product or technical information you ask for | Legitimate interests (answering enquiries about our products) and, where relevant, taking steps to enter into a contract with you |
| Keeping a record of correspondence and enquiries | Legitimate interests (managing our business and customer relationships) |
| Keeping the website secure and diagnosing technical problems | Legitimate interests (protecting our site and visitors) |
| Meeting our legal and regulatory obligations | Legal obligation |
Where we rely on legitimate interests, we have considered your rights and interests and do not use your information in ways you would not reasonably expect. We do not use your information for automated decision-making or profiling, and we do not sell your personal information.
Cookies
A cookie is a small text file that a website stores on your device. This website uses only essential cookies, for example to support core WordPress functionality. These cookies are necessary for the site to work and do not track you across other websites.
We do not use Google Analytics or any other analytics service, and we do not run advertising or social media tracking cookies. You can block or delete cookies through your browser settings, though some parts of the site may not work as intended if you do.
Who we share your information with
We do not sell your personal information or share it for marketing. We share it only where necessary to respond to you and run our business:
- Within our group. Enquiries may be handled by Selkent Fastenings Ltd (our UK distributor) and, where a technical or manufacturing question requires it, by Snap Fire Systems Pty Ltd (the manufacturer) or Devar International Holdings Pty Ltd. This is so the right person can answer you.
- Service providers. We use trusted providers to host this website, deliver email, and provide IT services. They process information on our instructions and are bound to keep it secure.
- Legal reasons. We may disclose information where we are required to by law, or to protect our rights, property, or safety.
International transfers
Some of the companies in our group and some of our service providers are based outside the UK, including in Australia. This means your information may be transferred to, and processed in, a country outside the UK. Where we transfer personal information outside the UK, we make sure it is protected by an appropriate safeguard recognised under UK data protection law, such as UK adequacy regulations or the UK International Data Transfer Agreement. You can ask us for more detail about the safeguards we use.
How long we keep your information
We keep your information only for as long as we need it, which is normally for as long as it takes to deal with your enquiry and for a reasonable period afterwards in case you contact us again or a dispute arises. We keep it longer only where we have to meet a legal obligation. When we no longer need your information, we delete it securely. Server logs are kept for a short period and then deleted or overwritten in the normal course of running the site.
Your rights
Under UK data protection law you have the right to:
- Be informed about how we use your information (this policy).
- Access the personal information we hold about you.
- Rectification of information that is inaccurate or incomplete.
- Erasure of your information in certain circumstances.
- Restrict how we use your information in certain circumstances.
- Object to us using your information where we rely on legitimate interests.
- Data portability for information you have provided to us, in certain circumstances.
To exercise any of these rights, contact us using the details below. We will respond within one month. There is normally no charge, and we may need to confirm your identity first.
How to contact us
If you have any questions about this policy, or you want to exercise your rights, please contact us using the contact form on this website.
Links to other websites
This website may link to other websites, including those of Selkent, Snap Fire Systems, and certification bodies. This policy does not cover those sites. We are not responsible for their content or privacy practices, so please read their own privacy policies.
Changes to this policy
We may update this policy from time to time. Please check back occasionally so you are aware of any changes.